Refund & Cancellation Policy
Last updated: May 20, 2024
At DravixGO, we aim to provide a fair and transparent cancellation and refund process for all our learners and instructors.
1. Cancellation by the Learner
If you need to cancel or reschedule a lesson, please provide at least 24 hours' notice.
- Notice provided 24+ hours before: You are entitled to a full refund or a credit for a future lesson.
- Notice provided less than 24 hours before: No refund will be issued, as the instructor's time has already been allocated.
- No-show: If you fail to appear for a scheduled lesson without notice, the lesson fee is non-refundable.
2. Refund Processing Time
Once a refund is approved, it will be processed through our payment partner, Razorpay. The amount will be credited back to your original payment method (UPI, Card, or Net Banking) within 5 to 7 business days.
3. Package Refunds
For multi-lesson packages, refunds for unused portions are calculated based on the standard single-lesson rate, not the discounted package rate.
4. How to Request a Refund
To request a refund, please contact our support team with your booking ID and transaction details:
- Email: Ravisharma198605@gmail.com
- Phone: +91 9205741498
- Address: 34, Super market ramprastha, Ghaziabad, Uttar Pradesh 201011